Help & FAQs
Have questions? We're here to help.
Below, you’ll find answers to some of the most frequently asked questions about our counselling services and payment process.
If you can’t find the information you’re looking for, feel free to reach out—we’re happy to assist!
Payment Related Questions
1. What are your counselling fees?
Our pricing is transparent and varies depending on the type of service (individual, couples, or group sessions). For detailed pricing information, please visit our pricing page.
2. Do you offer refunds?
Refunds are typically not offered unless there is a valid reason (e.g., overcharging or a session cancellation from our end).
3. Can I pay for sessions in installments?
At this time, we do not offer instalment payments. If you have financial concerns, please don’t hesitate to discuss them with us—we’re here to help.
4. Is there a cancellation fee?
To avoid a cancellation fee, we require at least 24 hours’ notice for cancellations or rescheduling. Cancellations made with less than 24 hours’ notice may incur the full session fee.
Counselling-Related FAQs
1. Can I have an individual session with my relationship counsellor?
In relationship counselling, individual sessions may occasionally be suggested to explore personal backgrounds or specific issues. If you feel the need for ongoing individual counselling alongside couples therapy, it can be offered, but ideally, both partners should engage in individual sessions to maintain balance in the couples work. Without this, the dynamic in couples sessions may become unbalanced.
2. What if I don't connect with my counsellor?
It’s natural to wonder if we’re a good fit. I encourage open and honest communication, and if you feel that I’m not the right counsellor for you, I’ll support you in finding someone who is
3. What if I want to stop my counselling sessions?
If you ever feel that counselling is no longer right for you, we can discuss your thoughts and explore options for either ending the process or taking a break. Open dialogue is key to ensuring that you feel supported in your decision.
4. What if I disagree with my counsellor?
Disagreements can happen. If you feel that a particular strategy or approach isn’t working for you, I encourage you to share your thoughts. We can work together to adjust the approach so it’s more effective for you.
5. Can you fix us?
I wish I could wave a magic wand and fix everything. Unfortunately, that’s not how counselling works. What I can offer is a safe space for you to explore your feelings, build self-awareness, and start the healing process. The work will come from you, and I’ll support you through it.
6. What if counselling doesn't work?
Counselling isn’t about “fixing” you; it’s about helping you gain a deeper understanding of yourself and your relationship. The benefits of counselling come when you apply what you learn to your daily life. If things aren’t working, let’s discuss it and adjust our approach together.
7. Won't a female counsellor just side with my partner?
I understand this concern, but I strive to maintain a balanced, neutral perspective in every session. I encourage open feedback from both partners to ensure everyone feels heard and respected throughout the process.
8. My partner is the problem and needs to change, will you help me?
My role is not to fix one partner, but to understand how both partners contribute to the dynamics of the relationship. Together, we’ll work on identifying patterns and solutions that work for both of you.
Still Have Questions?
If you have any other questions, feel free to Contact Us. We’re always here to help you!